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What happens to any airtime recharges I do?

 

 

Airtime recharges will not count towards your unused airtime. You will not lose this airtime, however; normal voucher airtime window (the period your voucher is valid for) will still apply.

 

If you are on contract, any airtime recharge will be seen as a payment against your bill. Anything left over will be carried over to the next month.

 

How long do I have to use my airtime in Rand value before I lose it?

If you are on Contract/TopUp:

No matter what, your airtime will only expire after you have accumulated 3 times your monthly airtime allowance. It could take 3 months or it could take 2 years – until then you can do with it as you please! 

As long as your unused airtime does not exceed the Rand value of up to 3 times your inclusive airtime amount, you're free to go!

You do the math!

 

If you are on Prepaid:

Your Airtime has a validity period according to the amount you recharge with.

If your Airtime is not used within this validity period it will be "locked" until you recharge again and then the latest recharge value's Validity period will apply.

See all validity periods here

 

How do I Recharge my phone?

 

At Virgin Mobile, we know how frustrating it can be to run out of airtime. That’s why we’ve done everything we can to make topping up as easy as possible. With 3 ways to stay connected, you will always be in touch!

 

  1. You can pop by any TuckShop with Blue Label Tillpoint.
  2. You can recharge using your cellphone or online banking, or at any ATM.
  3. You can add it to your shopping list. 
  • You can add Virgin Mobile airtime to your shopping list at the following stores: Clicks, CNA, Dis-Chem Pharmacies, Edgars, Jet, Jetmart, Legit, Mr Price, Pep Stores, Pick ‘n Pay, Shoprite Checkers, Spar and Woolworths.
  •  You can also buy airtime at the following banks: Absa, FNB, Nedbank and Standard Bank.
  •  If you’re filling up with petrol, you can fill up with airtime too at any of these service stations: BP, Caltex, Engen, Total, Sasol or Shell.

Airtime vouchers are available in R10, R20, R30, R50, R100, R250, R500.

Prepaid USSD Menu

 General

  • Virgin Mobile menu *100#
  • Settings *103#
  • Get phone settings *103*1#
  • Show me my number *103*2#
  • Change Virgin Mobile PIN *103*3#
  • Balance info after calls *103*4#

 

Manage airtime

  • Manage airtime *102#
  • Check balance *101#
  • Voucher recharge *102* PIN #
  • Transfer airtime *106*2#

 

Other

  • Call handling *104#
  • Unlimited Please call me's *125* number #
  • Voice Mail *109#
  • Roaming call *104* number #

 

Bundles *110#

  • Data bundles 
  • SMS bundles 

 

 

Contract & TopUp USSD Menu

 General

  • Virgin Mobile menu *100#          
  • Settings *103#
  • Get phone settings *103*1#
  • Show me my number *103*2#
  • Change Virgin Mobile PIN *103*3#
  • Balance info after calls *103*4#
  • SIM Swap *103*5#

 

 
Manage Airtime 
  • Manage airtime *102#
  • Check balance *101#
  • Voucher recharge *102* PIN #
  • Transfer airtime *102*2#
 
Other
  • Unlimited Please call me's *125*MSISDN#
  • Voice Mail *109#
 
 
Bundles
 
Bundles *110#
  • Data bundles
  • SMS bundles
 
 
How much do you have to say?

Airtime vouchers are available in R10, R20, R30, R50, R100, R250 and R500.

 

Please know that Airtime vouchers have an Airtime expiry window within which you need to use the airtime before your number will be blocked. These airtime expiry windows are as follows:

 

Voucher Denomination

R10

R20

R30

R50

R100

R250

R500

 

If your Airtime is not used within this validity period (Airtime Window) it will be "locked" until you recharge again and the latest recharge value's validity period will apply.

 

Airtime may be used to buy bundles at *110#. Bundle Ts&Cs will apply.

 
Contact numbers and short codes

Contact numbers and short codes

2018-03-20

Virgin Mobile South Africa has introduced short codes in accordance with the new numbering guidelines gazetted by the Independent Communications Authority of South Africa (ICASA).

SERVICE

NEW SHORT CODES

Voicemail retrieval

132

Prepaid Self-help: Recharge and balance enquiries

136

Customer Care

135

Account/Balance enquiry

137

Are the USSD self-help codes changing?

Are the USSD self-help codes changing?

2018-03-20

The below USSD self-help codes will remain the same until further notice:

Virgin Mobile Menu

*100#

Check my balance *101#
Airtime voucher recharge *102*PIN#
My setting *103#
Recharge me *102*3#
Airtime transfer *106#
Buy bundles *110#
Please call me *125*your selected number#