Virgin Mobile

Basic Phone Usage > Contact numbers and short codes

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Contact numbers and short codes

2018-03-20

Virgin Mobile South Africa has introduced short codes in accordance with the new numbering guidelines gazetted by the Independent Communications Authority of South Africa (ICASA).

SERVICE	NEW SHORT CODES
Voicemail retrieval	132
Prepaid Self-help: Recharge and balance enquiries	136
Customer Care	135
Account/Balance enquiry	137

What is Virgin Mobile contact number?

What is the new Virgin Mobile contact number?

2018-03-20

The Virgin Mobile customer care number will be changing to 135 or 080 123 1230

What is the short code for viewing/retrieving balances with Virgin Mobile?

As a Virgin Mobile customer you are already familiar with dialling the USSD string *101# to view your airtime balance, this number will remain unchanged. Alternatively, you can call 135 (Prepaid & Postpad) to check your balances.

Are the USSD self-help codes changing?

2018-03-20

The below USSD self-help codes will remain the same until further notice:

Virgin Mobile Menu	*100#
Check my balance	*101#
Airtime voucher recharge	102PIN#
My setting	*103#
Recharge me	1023#
Airtime transfer	*106#
Buy bundles	*110#
Please call me	125your selected number#