For these respective services, your bill will reflect usage from the previous month but monthly commitment and value added service charges for the month ahead all with a snazzy new look and improved layout.

• A SIM and connection fee
• The prorated subscription for the first month of your contract.
• The subscription for the month to come.
• Any additional usage over and above included value in your first month of your contract (usually for Contracts with increased subscription caps)
• Any valued added services like itemised billing or bundles loaded (first month will be charged prorated and the respective charge for the month to come) 

• You'll receive your monthly Mobi-Bill straight to your phone. 
• Login to selfhelp to view your bill
• Call Customer Care on 135 

We know that invoices can be complicated, and we’re sorry – but we have to ensure we tell you everything you need to know so you know exactly what you’re paying for. It’s the Virgin way. 

View the New Bill Layout.

When you get your first Virgin Mobile bill – don’t panic! You will see an admin fee and starter pack charge. 

Other fees: 

If you have a Contract or TopUp package with us, your bill will only show the make and model of your phone – with no charge attached. It’s included in your contract, so don’t worry!

Depending on your Contract, itemised Billing may be Mandatory. If you have opted in for itemised billing, you will be charged a monthly fee, which depends on the option you have chosen (either email or snail mail). We will not charge you for your statement and invoice via email, but any other options may have additional charges. 

Customers who have not opted in or if it is not mandatory for that contract, you may request Itemised Billing on a once-off basis at a R49 fee.